Not as such, but I think it’s related to this letter I wrote them.
I receive a call, have an automated system tell me I’m on hold waiting to be put through (even though they called in the first place), then they hang up. This happened on multiple occasions. I suspect that the telemarketing agent places the call without checking the details first, then they see that I opted not to be contacted and quickly hang up.
Slowly, we’re getting there.
Dear Friendly Telephone Sales Agents Who Keep Calling Me Every Week
While I appreciate the attention that you bestow upon me, it would be appreciated further still if you could stop Calling Me Every Week. I am not in need of the various credit card facilities you offer. To explain further, this is how I use my credit card:
1 Shop or pay bills
2 Accumulate card benefits
3 Top up card in full by month end
4 Repeat
There. As you can see I do not need any instant cash advance, slow cash advance, easy repayment scheme, difficult repayment scheme, shop-till-you-drop-pay-till-you-may or other attention grabbing promotion.
Do you see that check box, hidden at the bottom of my record, labeled “Do Not Contact”? That one. Check it please, now. I have already advised you, your other Friendly colleague, and the other Not So Friendly colleague before that. I know for a fact that other people just hang up, or shout back, but I’m not like that. I’m writing this letter instead. I did not wish to resort to such unorthodox and drastic measures, but you leave me with no option.
Yours truly.
A man walks into a bank. I need to update my contact information. Sure fill in this form. Man fills form and leaves bank.
A man is eating lunch, and receives a call. It’s from the bank, can you come? We have a problem with your signature.
A man walks into a bank, again. Because sir the signature we have for one account is good but for the other account it doesn’t match we need both to match in order to update your contact details for this other account if you want we can update them for the first account but leave the old ones for the second account ok?
A man scratches his head.
The above account is a true story as witnessed inside Emirates NBD. I did see him scratch his head.
The issue was eventually sorted out when the supervisor assured the lady that since the accounts share the same (insert acronym here), one record can be updated and would be valid for both accounts.
Would the updated records also cover the credit cards? No sir for credit cards please go upstairs.
